Hotel Casino Chaves

Equal parts excellent and disappointing

The staff provided fantastic service, and the live music until 1am created a lively atmosphere. The outside pool is lovely, and the shared spaces felt spacious.

Dining options were overpriced, and the buffet meals often lacked quality and freshness. The gym was uncomfortably hot, especially during summer.

The stay was perfect. Very large, tastefully furnished room, large balcony with a sensational view over Chaves .. Very good, varied breakfast and an extremely pleasant wellness area.

The hotel is not responsible for the bad weather

thank you for a very nice stay. reasonably large rooms complete with bar, a fantastic view, for example. the location is particularly good and unbeatable and the stuff are particularly helpful.

Food and beverage prices felt unjustified!!! Dining experiences, particularly buffet quality, left much to be desired!!! Insufficient casino staffing created long wait times for table games!!! Improve the temperature in the gym for a more comfortable workout!!!

New luxurious house in a park outside of Chaves. Nice staff, decent restaurant. A casino belongs to the hotel - if you like it.

The house is located somewhere in the middle of nowhere, the town of Chaves can only be reached by car.

Wonderful hotel, elegant staff, perfect location in the middle of the city. Outstanding and lovely room with a fantastic view, large balcony and bar for £ 120. The pool area is amazing too. Everything great. Location not far from restaurant, Spain and Portugal and hill top. Such great stay, as always...

Amazing views combined with a lovely balcony. The buffet dinner featured really good dishes like cod with cream and tender beef medallions. Charging plugs were inconveniently located under the bedside table, and the breakfast lacked made-to-order options.

Great breakfast

The extra beds were very uncomfortable

Such a nice Hotel! Rooms are great. Staff are well trained, the restaurant is good and, for the "players", there is a wonderfull casino. recomended !!!

great staff , but minor maintenance issues

The staff was attentive. I enjoyed the late checkout option, perfect after a pleasant breakfast in bed. The large shared spaces added a relaxed vibe.

The room had some minor maintenance issues that need attention.

The facilities are acceptable although completely out of context of it's location. To much gambling oriented!

We booked a double room and instead they gave us a twin room it's a shame that hotel staff aren't able to tell the difference between the two, the've excused themselves by saying that booking a twin or a double room through www.booking, for them it's basically the same. We requested if we could change and if we hadn't call reception after a 20' wait they wouldn't have the decency to call us back to inform that our request wouldn't be possible. Shame the service and the price we've payed. The squash court wasn't available either and no one informed us at arrival after we requested a booking.

The dinner and show package was fantastic! 3 courses and unlimited drink included: great value for money!

The location was fantastic, with easy access to

Surrounding attractions and beautiful views. The room was spacious and clean, but the Wi-Fi connection was inconsistent at times. I appreciated the spa facilities, though they could use some updating. A solid stay with minor improvements needed.

My family and I arrived at the hotel and were very impressed by the modern, luxurious decor of the lobby. Upon going to our room, we were pleasantly surprised to find an actual wooden crib for my toddler son already set up. I must stress the crib was wooden and not a typical fold out crib you'd find at most other hotels. The crib was set with a small pillow, blankets, and an extra towel and bar of soap for our little one. The bed had complimentary chocolates on the pillows--with one extra for my son. The decor was very modern and bathroom was quite spacious with a nice soaking tub. There was a balcony with a small patio set as well. Internet connection is fairly fast. The pool was cold, but there is an indoor pool. There is also a kids play room on the bottom floor--just ask the front desk for the key. The hotel was nice enough to call a babysitter for us and the wife and I went to the Casino, where we met some of the nicest bartenders, Ricardo and Tatian (spelling?). I won some money playing a uniquely Portuguese table game--the dealers were very nice in teaching me how to play. The Portuguese people, in general, are very friendly... My family and I cannot say enough about this hotel. It's very close to Chaves, Portugal, but still remote enough from the hustle and bustle of the small city. The city offers some sight-seeing and decent shopping. The area is surrounded by beautiful mountains for hiking and many, many vineyards. I highly recommend this hotel for a slow-paced, relaxing vacation--and . Oh, and I'm typically a snob when it comes to hotels, but this one is definitely a jewel.

No business center for printing; however, the front desk accommodated me! Great service. We were sad to leave--but will return next year.

I really liked the size of the bathroom and the balcony. It was also very pleasent to get 2 free drinks from the casino.

Mostly the staff wasn't very friendly. There were 8 occupied rooms at the hotel and the staff couldn't be bothered in terms of provide us with a decent service. Breakfast wasn't in line with the hotel overall level